Phone fraud is a multi-million dollar industry that crosses international and industry borders. Attackers target call centers, as well as consumers, in attempts to gain access to funds, steal merchandise, and phish for identities. Phone fraud is now so prevalent that the average enterprise call center is exposing more than $9 million each year to fraud. This does not include the damage that fraud and other security breaches can have on the reputation of an enterprise.
Pindrop Security reviewed phone fraud activity affecting financial institutions, retailers, and consumers between 2014-2015 to understand the frequency of attacks and the potential consequences of fraud. This report provides a unique view into the risk facing call centers and international consumers.
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