With certified Avaya integrations, businesses can confidently add Pindrop’s best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Fraud Detection System for Avaya
Pindrop’s Fraud Detection System (FDS) is designed to monitor Avaya Aura® Communication Manager via Avaya Aura® Application Enablement Services (AES) to detect call anomalies that indicate fraud. Pindrop FDS adds value to Avaya by offering:
- Call Risk Scoring – Cost-effective voice conferencing options make it easy to collaborate with groups of peers, customers and partners.
- Authentication – Identify low-risk callers, and streamline authentication processes to decrease operational cost and increase customer satisfaction.
- Fraud Prevention – Detect 80% of inbound fraud calls on the first call, well before approving and carrying out fraudulent transactions.