The 2016 Call Center Fraud Report
Pindrop Labs reviewed phone fraud activity affecting financial institutions, retailers, and consumers since 2014 to understand the frequency of attacks and the potential consequences of fraud. This report provides a unique view into the risk facing call centers and international consumers.
1H2016 Top Consumer Phone Scams
Consumer phone scams are often just the first step in a larger account takeover attack, as fraudsters phish for personal information. Our research team at Pindrop Labs recently analyzed 100,000 calls from the first half of 2016 to learn the types of phone scams being conducted, as well as the methods and motives of the perpetrators.
Contact Centers: The Fraud Enablement Channel
By Shirley W. Inscoe, Aite Group
Armed with breached data and social engineering tactics, organized fraud rings are probing financial institutions for the information they need to access customer funds, and the point of least resistance is often the contact center. Account takeover fraud is so commonly enabled through the contact center that it should be renamed the cross-channel-fraud-enablement channel. But can technology thwart these threats?