A criminal dials into your company’s call center, looking to steal data on one of your customers. He’s pretending to be the customer, fishing to get a password, a mother’s maiden name, or anything that might help him set up a fraudulent account.
About 18 seconds into the conversation, your company has identified the call as fraudulent. You know where the fraudster’s calling from, what names and numbers he has used before, and even his calling patterns. The transaction is blocked, and the caller is identified and blacklisted.
Is this an episode of CSI? No, it’s new technology from an emerging vendor called Pindrop Security, which received an $11 million round of venture funding from Andreessen Horowitz and other firms on Wednesday.