This week in phone fraud news includes a report of the top four scams targeting the elderly and research covering call center fraud from Gartner analyst Avivah Litan.

On Tuesday, an article from Forbes discussed the top scams effecting elderly citizens. A particularly cruel scam involves a criminal posing as bank fraud investigator and asking the victim to withdraw a large sum of money.

On Thursday, IT World Canada featured research from Gartner analyst Avivah Litan on the pros and cons of using passive integration of voice biometrics and phoneprinting to combat fraud in the call center. Litan explains that passive integration helps prove ROI and is less disrupting to operations, but cannot stop fraudsters while on the phone with an agent.

Full Breakdown of This Week’s Phone Fraud News

The American Bazaar: Victim of phone fraud? Rep. Grace Meng’s legislation on spoofing passes House – September 11, 2014

IT World Canada: Preventing Fraud in the Call Center – Use Voice Biometrics & Phone Printing – September 11, 2014

The Foothills Focus: IRS Warning Arizonans Of Impersonation Phone Scam – September 10, 2014 News Radio 1310

KLIX: Ticket Phone Scam Hits Twin Falls– September 10, 2014

Dallas Morning News: McKinney police warn of phone scam involving outstanding warrants – September 9, 2014

Forbes: Financial Fraud: The Top 4 Scams Against The Elderly – September 9, 2014

Danbury News Time:‘Green Dot’ phone scam explained – September 8, 2014

Pacific Standard: The Grandparent Scam – September 8, 2014

2 Responses to September 12, 2014 – The Week in Phone Fraud

  1. Julie

    I found tons of complaints posted at Callercenter.com and it’s sad that most of the victims were seniors. Can the police investigate on the scam and catch the scammers based on complaints? There’s a lot of them on the consumer complaint website.

Leave a Reply

Your email address will not be published. Required fields are marked *